Cancellation Policy
At Body & Sole, your appointment time is reserved especially for you. As a small independent business, late cancellations and missed appointments have a significant impact.
We kindly ask for a minimum of 24 hours’ notice if you need to cancel or rearrange your appointment.
- Cancellations with less than 24 hours’ notice may be charged at 50% of the treatment cost
- Missed appointments without notice will be charged at 100% of the treatment cost
- Late arrivals may result in a shortened session, with the full treatment cost still payable
We completely understand that genuine emergencies happen and will always consider these with care and understanding.
Thank you for respecting our time and supporting a small local business.